Pandemic Politeness: Shopping and Other Issues, Vol. 19, Issue 21

Dear Etiquetteer:

I do hope you can cast some independent judgment/advice on this matter. Like many other city dwellers during this pandemic who are lucky enough to have weekend homes and who are now staying away from the epicenter, we have been staying full time at our house in upstate New York. There is much less density here and it feels safer. We are able to shop (with masks and gloves) without coming within six feet of others, with a few exceptions. But this question is not about social distancing.

We shopped in our local [Insert Name of Big Box Store Here] this morning. As we were checking out we overheard one employee complaining to another about the "Citiots and queers." It was infuriating, we could have complained, perhaps she would have lost her job, surely that would be a fireable offense, but what would that accomplish? We debated various courses of action and in the end did nothing. Sorry to say it but we see a lot of [Insert Pejorative Term Here] up here, everyone is a human being after all, but we ultimately agreed that more than anything else we just felt sorry for her. And what good would it do to point out to her that if not for the "citiots and queers” she wouldn't have a job at all.

To top it off, also this morning, in [Insert Name of Supermarket Chain Here] we heard another employee complaining about all the out-of-state license plates in the parking lot. (At least we have in-state plates!) Should we have told the store manager what we heard without identifying the employee? Should we have confronted her on the spot? Still feeling unsettled by such hatred and prejudice.

Hoping to hear from you, all best.

Dear Overhearing:

Us vs. Them complaints have always been with us, but they take on an added edge in the Time of the Coronavirus. Reading your letter, Etiquetteer couldn’t help but remember how Tippi Hedren, who came “from away,” was attacked as evil by a local in Alfred Hitchcock’s The Birds.

Etiquetteer’s Dear Mother used to say “Least said, soonest mended,” still Good Sound Advice. And it’s rarely a good idea to respond in Anger. That’s especially important now when everyone - everyone without exception - feels threatened by something they cannot control. It was discreet of you to keep silent, since you plan to continue shopping at these locations. As you say, you have no wish to see this person fired. What you really want is not to feel unwelcome in a place that has become a safe haven for you.

Still, service personnel should remember that complaints about customers should take place away from the customers. Etiquetteer actually received a similar question from a restaurant patron who overheard two waitresses complaining about other diners. Store managers, take note!

Moving forward, what’s the best way for you to interact with these individuals, and what should you do if you overhear similar remarks again? Etiquetteer encourages you to be especially polite and thoughtful the next time you check out. You don’t have to ooze over with Sugary Insincerity - people see through that anyway - but ask how that person is holding up under the strain and thank them for keeping the nation running. Forge a connection. If you hear more complaints, continue to keep quiet. But if someone complains directly to you about “citiots and queers” or other pejoratives about seasonal residents, you may respond, calmly, with “This is a time when everyone needs to feel safe, no matter where they’re from. I keep remembering that we’re all in this together, no matter what.”

Nathaniel Hawthorne used the expression “the chain of human sympathies” in a ghost story set during a smallpox epidemic. For Etiquetteer, it best captures our current predicament. We have never been “all in this together” more than we are now.

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Dear Etiquetteer:

How can I graciously advise grocery store shoppers that they are walking in the wrong direction down the aisles? Aisles now have directional arrows. I observed one woman trying to advise another that she was traveling the wrong direction. That elicited a heated "Geez, what are you, the [Insert Profanity Here] aisle police?"

Dear Shopping:

Sartre was right, wasn’t he? Hell is other people!

Etiquetteer can’t see anything wrong with “Excuse me, but you may not have noticed the store added directional arrows to each aisle. You’re going the wrong way.” But no matter how graciously you may advise, there may not be a way to avoid an outburst like that.

No one likes to be called out in public, especially for something they didn’t even suspect. Your query emphasizes that The Rules have changed for everyone, and that they’re going to keep changing. It’s tough to keep up! Etiquetteer Himself, trundling through the supermarket two weeks ago, remained blithely unaware of arrows on the floor until nearly at the checkout line - and then felt a Superb Fool for not noticing.

We’re all going to have to get a lot more comfortable with having our behavior questioned by strangers in public, and with questioning the behavior of others to protect our health. How, then, should you respond when someone sounds off like that? You certainly don’t want to be part of some hair-pulling fistfight, so escalating it with a Snappy Comeback like “Yes, and you’re under arrest, you witch!” is out of the question. Dignified Silence works, as does “I don’t make the rules here, just look at the arrows next time.” And then leave that aisle and continue shopping elsewhere in the store. Readers, what do you think? Please drop Etiquetteer a line with your own thoughts and questions about Coronavirus Grocery Shopping.

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Etiquetteer will now sound off about a Supermarket Pet Peeve: shoppers who stand in the way. There’s the shopper who stands exactly where that One Item is for five minutes* reading the fine print on the label. And there’s the shopper who stands in an intersection texting indefinitely. Now Etiquetteer does sympathize with those whose medical needs require them to be super vigilant about ingredients; reading the labels is important. But there are limits. Other people need to get to the coffee, too, and it’s no longer possible to reach onto the shelves with you standing there. In both cases, a brisk “Excuse me please” should be sufficient. Adding “Will you be long?” verges on the Unnecessarily Sarcastic.

*Yes, five minutes!

Pandemic Politeness: The Risk of Hospitality, Vol. 19, Issue 15

Dear Etiquetteer:

I have a question and would greatly appreciate your insight. I just heard from my elderly Mom (she'd kill me for referring to her as such) that a neighbor had stopped in for a visit - for an hour. And they sat at her very small kitchen table. Adding to my furor is that this woman (who lives in a house, not under a rock) continues to work in a retail establishment, so she has not been engaging in social distance.

Although I have tried to explain to my dear Mom that she should not allow anyone into her home other than family, lately she tends to forget such details (and I would guess she was delighted to have company other than [Insert Name of Controversial Television Personality] on the TV screen). Clearly the neighbor should have exercised better judgment.

A sign is now on the front door to inform all well-meaning neighbors that we appreciate good wishes, but no one is allowed in the house other than family. Do you have any other Perfectly Proper advice on how I should handle well-meaning neighbors? Another neighbor stopped by yesterday with cookies--aaargh!

Dear Caretaking Offspring:

Your mother’s health is important to protect; so are her relationships with her neighbors. What’s difficult about this pandemic is adjusting to the change in what we’ve been taught about hospitality and neighborliness. For many people, it’s tough to change gears - but it’s necessary. It is quite natural to want to look after elderly neighbors. It’s just as natural, especially for the elderly, to make a Hospitable Impulse and welcome visitors into their homes. The solution is to create some meaningful but safe interactions for your mother.

Would there be a way to set up something like a Zoom call or Facetime so that she could have face-to-face conversations? You might need to be present for this, depending on your mother’s tech savvy. (Etiquetteer will confess to a dislike of having to explain technology to others; it’s Etiquetteer who needs the explaining!) Perhaps she might need headphones or something else to assist if she’s hearing-impaired.

Aside from that, you might have individual conversations with the neighbors your mother sees the most, voice to voice preferred. Thank them first for their engagement with her; good neighbors are good to have, and keep! Then share your concerns about the pandemic and ask for their help supporting good social distance practice with your mother. This is Not the Sort of Thing we’ve every been taught is Perfectly Proper to ask, but “hard times call for harsh measures.” By asking for their help rather than issuing orders you show that you’re all playing on the same team.

Etiquetteer wishes health and safety to your family, and safe and happy engagement with your mother’s neighbors.

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Etiquetteer, like all of us, has had some interesting experiences in the Time of the Coronavirus:

  • With much embarrassment, Etiquetteer’s neighbors sent a text message to find out if Etiquetteer had the coronavirus. This only happened after hearing much coughing over several days while Etiquetteer had a very bad cold. Happily, having seen the doctor, Etiquetteer could report a doctor’s care and absence of the coronavirus, but it was easy to see how difficult it is for people who are deeply (and rightly) concerned about their own health and survival having to ask questions that are not ordinarily Perfectly Proper.

  • Etiquetteer was very surprised to hear the doorbell ring a week ago. Surely the political canvassers and religious proselytizers were staying at home, yes? Delightfully, the visitors turned out to be former neighbors bearing the gift of a tiny orchid in a tiny pot, which they had left at the front door before backing six feet away. We had a nice conversation in the chilly air. Etiquetteer felt guilty and apologetic about not being able to invite them in - but that didn’t stop Etiquetteer from saying “I’m so sorry I can’t invite you in.” And these friends were very understanding.

  • Out and about on narrow sidewalks and the pathways of parks, most everyone is good about social distancing - but not everyone. There’s a minority of people who may or may not care about social distancing, but they expect everyone else to do it around them. They are not going to be bothered!



Inaugural Dress Dinner Challenge Recap - 28 March, 2020

Etiquetteer would like to thank everyone who participated in the first Saturday night Dress Dinner Challenge last night! If you go to Instagram and Facebook and search for #dressdinnerchallenge, you’ll find some wonderful, fun photographs of quarantined diners dressed in their finest from Massachusetts to Colorado to California.

For Etiquetteer the evening began with a champagne videoconference with Relatives at a Geographic Distance. But when you serve as your own household staff, that means any dinner party will eventually end up in the kitchen.

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Because formal dinner menus are most Perfectly Proper in French, here’s Etiquetteer’s translated menu:

Mort l'après-midi cocktail (champagne and absinthe)

Céleri coupé Fromage cheddar et craquelins

Salade verte d’un paquet, vinaigrette au parmesan à l'ail

Saumon poché champagne, sauce à l'oignon

Épinards cuits Riz brun

Jello à l'orange avec garniture fouettée non laitière

Now, doesn’t that sound fancier than it really was? Poached salmon with onions, boiled spinach, and brown rice! You can dress up any old piece of fish if you say it in French.

The main course. The red candles in the candelabra evoke Vincent Price in Masque of the Red Death.

The main course. The red candles in the candelabra evoke Vincent Price in Masque of the Red Death.

When one is one’s own staff, finding ways to simplify Perfect Propriety make a difference. So of course a jellied dessert can be made to look impressive depending on what you set it in. Dear Grandmother’s Victorian-style hobnail coupes served the purpose admirably.

The dessert course. Candlelight makes Etiquetteer grainier.

The dessert course. Candlelight makes Etiquetteer grainier.

Because Etiquetteer had recently been given an excellent bottle of port, the meal concluded with port and almonds. It used to be the thing at formal dinners to intersperse dishes of nuts and candies down the table, and fans of Elizabeth von Arnim’s novel Enchanted April will remember Mrs. Fisher cracking her walnuts with her port at the end of dinner.

Etiquetteer hopes to welcome all of you, and more, to next week’s Dress Dinner Challenge. Many thanks to all the diners, and especially Ondine Brent Eysseric, Craig Hughes, Tim Fitzgerald, David Santori, David Bragdon, Catherine Tidd, and Kymm Zuckert for their enthusiasm and encouragement.

In the meantime, stay home!

Corona Cards from Kids, Vol. 19, Issue 13

Dear Etiquetteer:

During this time of social disconnection, what do you think of a new take on an old tradition: Corona Cards from Kids?  

If you can, hire an out-of-work photographer, who can stay at least six feet away (or take a good DIY shot). Then print and mail to family and friends.  Sadly, there are family members who may not see grandchildren, cousins, etc. for many months. Maybe a nice photo on the shelf would keep spirits up and boast immunity a bit.

Thoughts?

Dear Camp Corona Counselor:

So many thoughts!

Keeping children engaged during house confinement is challenging at the best of times. Etiquetteer can only imagine the added stress of quarantine during this Time of the Coronavirus. Etiquetteer salutes you for thinking creatively about this now.

It is a beautiful and noble thing to consider hiring freelancers during this unique moment in our economy. If this is a possibility for your family, and you can engage a photographer who is able and willing to travel (which may not be possible), by all means do so.

What Etiquetteer likes even more about this idea is that it is something the children can be actively engaged in. And you already know how valuable Etiquetteer believes handwritten correspondence is! Even if you can’t manage notecards with portrait photographs, we all know that grandparents love limited edition artwork from their favorite artists. If you don’t have blank notecards suitable for drawing, just fold ordinary paper into a square.

And why limit yourself to the visual? What about poetry? Couplets, limericks, haikus - all are possible, and all will be welcomed happily by recipients.

Etiquetteer knows of one self-isolated household with teenagers who have decided to form a Quarantine Choir. In-person audiences are not possible, of course, but even if they’re just doing it for their own pleasure, that is sufficient.

Long story short, you’ve hit on a wonderful way to engage children creatively that also helps them think about family and friends they can’t be with for awhile. What could be more Perfectly Proper? Etiquetteer wishes you joy as you proceed, and lots of return mail from recipients.

Let’s also take a moment to salute the workers of the United States Postal Service and other delivery services who are continuing to work during this crisis. They are doing a splendid job keeping us connected!

Finally, Etiquetteer would love to see you and your family get involved in the Saturday Night Dress Dinner Challenge. From setting the table to making decorations - or even helping cook the dinner - there are alots of ways for children of all ages to be involved.

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