Verbal and Written Thanks, and Video Bonus, Vol. 15, Issue 11

This afternoon, while Etiquetteer was taking advantage of the French Toast Alert system to stock up on a few Snowstorm Necessities at the local food co-op, the woman bagging groceries couldn't forbear making a few remarks about the Previous Customer. "You should say thank you when someone's baggin' y'groceries!" she said. "I don't have t'be doin' this. I could just wawk away 'n' say 'Bye!'" As she mimed the action, Etiquetteer had to beg her hastily not to leave, especially since Etiquetteer was going to thank her! We ended up Bonding Over the Issue - or at least appearing to, since Etiquetteer can't really find it Perfectly Proper for an employee to complain about the customers in front of other customers. But the neglect of the Previous Customer did give Etiquetteer pause. We've all heard the phrase "know one's place" before, but never considered another meaning to its original threat of "and don't try to rise above it or sink beneath it." Etiquetteer invites you to consider a more truly patriotic rendering: "Know your place as a citizen of a country where all are created equal." Thanks to those who assist you, even if they are paid to do so, makes a difference. No one should be so grand that they can't express thanks - especially customers of a food co-op well known for its embrace of progressive causes.

Come to think of it, that's a new meaning for "Think globally, act locally," too.

Etiquetteer has also recently been sorting through masses of old papers, and has been Exceedingly Happy rediscovering and rereading Lovely Notes of Thanks from Friends and Family Old and New. Let Etiquetteer tell you, it's a much more delightful experience - reopening envelopes, feeling the texture of paper, and reading handwriting - than scrolling through one's email inbox. That handwritten Lovely Note you send now will continue to delight years later, much more than an email, and certainly more than an instantly-deleted text message.

For today's video content, Etiquetteer shares again some Gentle Suggestions for Teleconferences and Webinars:

etiq15.11 from Etiquetteer on Vimeo.

 If you have queries for Etiquetteer, please be sure to send them to queries <at> etiquetteer <dot> com.

How to Respond to Hospitality, Vol. 14, Issue 25

Dear Etiquetteer: Can you tell me whether you think people who have been good guests at a dinner party or cocktail party (separate answers I think) - brought a hostess gift, behaved well, etc. - should also email or call the next day to say thanks? If they don't, were they unhappy with the party?

Dear Hosting:

When a Lovely Note of Thanks has not been received, it's always more charitable to assume Incompetence rather than Malice. Possibly your guests were taken ill, swept up in current events, anxious at the thought of finding something original to say about your party (which is completely unnecessary), or just too lazy to find your zip code. Regardless, their failure to express gratitude for your hospitality is no reflection on the hospitality you provided.

Etiquetteer may be the Lone Holdout in considering the Lovely Note more important than the hostess gift, but the expression of thanks afterward means ten times as much as the "payment for services rendered" sometimes implied by that bottle of wine. Few things reassure a host or hostess as much as the confirmation from guests of a "job well done," that one's efforts have not only been recognized, but appreciated. Too many people, Etiquetteer would suggest, feel daunted by the need to express themselves originally. But writing a Lovely Note certainly doesn't take as much effort as picking out a bottle of wine. (Etiquetteer can just hear the oenophiles shuddering as they read this.)

You are more accommodating than Etiquetteer is in terms of how you'd allow these Lovely Notes to be delivered, suggesting email and telephone as options without even considering a handwritten note - which even today Etiquetteer is loath to refer to as "old-fashioned." Communications unavoidably evolve with technology; this is not necessarily bad, but it's made many people careless. While it was once the only way to communicate at all, now - with the near-universal adoption of the Internet - handwritten correspondence now signifies a special effort to express sincerity and appreciation. This is why Etiquetteer continues to think it's the best way to convey thanks for hospitality received.

Etiquetteer hopes that you will not let the neglect of your guests cause you further anxiety, and that you'll set them a good example with your own Lovely Notes after they entertain you in turn.

Blizzard Etiquette, Vol. 14, Issue 4

With the latest blizzard having ravaged the Northeast, Etiquetteer thinks it's time for a few tips on Perfect Propriety during Heavily Inclement Weather:

• Don't dramatize the situation with all these mashup words* like "stormaggedon" and "snowpocalypse," etc. It's a blizzard. Blizzards happen. Heaven forbid Etiquetteer restrict anyone's Freedom of Speech, but really. Blizzards also don't have names assigned to them by television networks. Just run along to the National Weather Service and see what they have to say. Incidentally, they'd do well to dramatize the weather less by not typing their bulletins in ALL CAPS.
• Don't rush. Allow yourself a lot of extra time to and from your destination, whether you're traveling on foot, on skis, or by auto. Be patient; there will be delays, no matter how you're traveling.
• Drive carefully. You never know when someone will have to walk in the street because the sidewalks haven't been shoveled. Etiquetteer will only allow you to honk at them if they're texting at the same time.
• It will happen that a shoveled sidewalk is not wide enough for two people to pass, regardless of any local ordinance. Etiquetteer awards precedence to the party closest to exiting the Narrows, or to the person who is not texting at the same time. Those who are unaware of what's going on around them deserve what they get.
• If someone stands aside for you to pass, thank them kindly. Otherwise you increase the bitterness and resentment already caused by the weather. That old saw about Good Behavior being its own reward is highly overrated.
• It is not uncommon - though it is illegal, and therefore not Perfectly Proper - for drivers who park on the street to "mark" or "save" a parking space they've cleared of snow - admittedly a vigorous undertaking - with some sort of street refuse like a trash barrel or an old chair. While deploring the practice, Etiquetteer refrains from getting involved by removing those markers. Remember, safety first! No one wants to lose teeth to some Vindictive Motorist.
• Wear something simple and straightforward for winter work and sports. Etiquetteer was for some reason reminded of Gloria Upson's description of her newlywed apartment in Auntie Mame: " . . . I don't mean just some little hole-in-the-wall, but a really nice place with some style to it . . . " Consider Etiquetteer's interpretation above: vintage snowsuit, white scarf, and gray stocking cap with white leather work gloves. No fuss, no frills, nor rips and tears either. This is certainly one of those occasions when a bow tie is not Perfectly Proper. No one wants to be thought a parvenu while wielding a snow shovel . . .

Etiquetteer will conclude that, at times of Heavy Weather like this, Safety and Perfect Propriety go hand in hand.

*Actually, the best mashup word to come out of this blizzard is "snowmanhattan." Etiquetteer takes his on the rocks.

Broken Gifts, Vol. 13, Issue 48

Dear Etiquetteer: A wedding gift arrived in the mail today from a seller on [Insert Name of Popular Craft Website Here], a charming vintage martini set. One of the martini glasses arrived broken. Do I tell the gift giver that this happened, do I contact the seller with this information, or do I just write a lovely thank you note and forget about it. One pitcher and two glasses, so the set is mostly useless. Unless one is making martinis for oneself only.

Dear Shaken and Shattered:

Etiquetteer certainly hopes that your fledgling marriage hasn't already arrived at the state where you find it necessary to make martinis for one! Usually it takes a few years to get to that unhappy state of affairs . . . and often it's an unhappy affair that gets one to that state.

Receiving a gift that's broken is different from receiving a gift that's unwanted. In the latter case, as Etiquetteer has said so often, no one cares what you want or how you feel. Send a Lovely Note anyway and then put it in your next yard sale, regift outside your Circle of Mutual Acquaintance, or contribute it to a Worthy Tax-Deductible Cause.

But surely it was not the intention of your Benefactor to send you a broken gift to celebrate your wedding. In this case Etiquetteer recommends that you contact your Benefactor with this information right away so that he or she may resolve the situation; this means by phone or email, not a Lovely Note. You should not be asked to do more than repackage the gift to be returned and to receive the apologies of your Benefactor for the inconvenience. Etiquetteer recommends this approach since your Benefactor already has a customer/vendor relationship with the Online Vendor. For all Etiquetteer knows, your Benefactor orders frequently from this Online Vendor. News of deficient service (as well as how satisfactorily the Online Vendor responds) could impact that relationship. Indeed, you may be sufficiently satisfied to become a customer yourself.

At all times you should reassure your Benefactor of how much you appreciate his or her thoughtfulness and generosity, and then send a Lovely Note as soon as an (unbroken) substitute gift is received.

Returning Wedding Gifts, Vol. 11, Issue 13

Dear Etiquetteer: I recently sent a very nice gift for my niece's bridal shower. Unfortunately, the wedding was called off shortly thereafter.

A few weeks later, the mother of the groom sent me a gift card to "compensate" me for my gift and my inconvenience. I am the only one in my extended family who received such "compensation." I suspect she sent it because we occasionally run into each other in the same social circles. Although I don't care about the money, the gift card is actually for much less than the cost of the gift.

I was offended that the groom's mother sent me the gift card because I do not feel it was her place to step in. My niece should have been the one to communicate with her own family. I would have preferred not to hear at all from the groom's mother. My current concern is what to do with the gift card. Should I keep it or return it to the groom's mother? I really don't want her gift card, so if I return it, what should I say?

Dear Unregifted:

A few years ago Etiquetteer was invited to a wedding. About three weeks before the wedding day Etiquetteer received a card in the mail that matched the wedding stationery with the announcement that

The wedding between

Miss Dewy Freshness

and

Mr. Manley Firmness

will not take place.

Underneath and to the left one found the sentence "All gifts will be returned."  Because let's face it, the first thought one has when learning of such a thing is "Am I going to get back that gift on which I spent so much money?"

It appears that your niece and her family have observed neither of these necessary social niceties, something you may want to take up with whichever Parent of the Bride is your Sibling. In the event that your niece does marry, Etiquetteer would absolve you from giving another shower gift -- but acknowledges that other etiquette writers may differ.

The involvement of the groom's mother certainly muddies the water. It's really not her business, but Etiquetteer has some sympathy with her, having been put in an awkward position (the cancellation of her son's wedding) through no fault of her own. And for all Etiquetteer knows, this lady has already raised the issue of returning gifts with the former bride-to-be and her family. Since you haven't yet received your gift back, the results may not have been satisfactory to her, prompting her to send gift cards to all her relatives and friends who sent gifts as well as to you. Etiquetteer does wish, however, that the lady hadn't used the term "compensation," which suggests that you needed to be paid for your troubles.

By all means return the gift card, but cut the lady some slack. Send the card back with a Lovely Note thanking her for thinking of you, but suggesting that you don't feel quite right keeping and using this gift card since your bridal shower gift to your niece was freely given. It's also Perfectly Proper to express sympathy with this lady over the cancellation of the wedding, and best wishes for the future happiness of her son.

Lessons from Childhood, Vol. 10, Issue 7

Truly it has been said that it takes a village to raise a child. Children learn about Perfect Propriety from many other people besides their parents: teachers, neighbors, friends, and other family members. Etiquetteer recently had cause to contemplate this idea with the death of his Lovely Aunt Joan. Because while Etiquetteer promotes Perfect Propriety, Etiquetteer was not born Perfectly Proper. Lovely Aunt Joan once took an opportunity to teach Young Etiquetteer a gentle lesson in Paying a Compliment. As in many families, children's clothes are passed from one child to another, and Lovely Aunt Joan's daughter, Little Cousin, was just the right age to receive things from Etiquetteer's Little Sister. During one large family gathering, Young Etiquetteer artlessly paid a compliment by saying "Cousin, don't you look lovely in Little Sister's old dress!" "No," interrupted Lovely Aunt Joan, who was sitting with us. "The best thing to say is 'Don't you look lovely in your new dress!' That's nicer." And she said it nicely, without making Young Etiquetteer feel unwholesomely small.

The point, of course, is that it's unkind to underscore the perception of charity in public. (Indeed, one thinks of Meg March in Louisa May Alcott's "Little Women" dressed up in another girl's ball dress at a house party.)

You see how the Innocence of Childhood needs to be refined to become Perfect Propriety. Thank you, Lovely Aunt Joan, for your Gentle Correction, and so much else.

Random Issues, Vol. 9, Issue 2

Dear Etiquetteer:

Last night, I took a dear friend as my guest to an expensive art gallery dinner, held in honor of a newly opened show. It was meant to be a special treat for us, as my friend is just emerging into social life again, after a devastating divorce.

Unfortunately, we were seated at a table of loud, bawdy drunks, who had come as a group, and found each other hilarious. After attempting polite introductions and brief small talk with our fellow diners, we two girlfriends tried to converse quietly together. But conversation was rendered impossible by the group's rude comments, and shenanigans such as dinner rolls being thrown across the table.

The room was otherwise full, and no alternative seats were available. The gallery owner ignored the situation. I was mortified to subject my friend to such obnoxious buffoonery. She is not native to the US, and the group even mocked the pronunciation of her name. We left as soon as the dessert had been served.

What on earth can one do to rescue such an evening, short of leaving as soon as possible? I apologized to my friend for the disastrous experience. As her her host, what else should I have done?

Dear Subjected:

Etiquetteer can only respond to you with the deepest compassion. The only thing worse than dining with "a table of loud, bawdy drunks, who had come as a group, and found each other hilarious" is dining with "a table of loud, bawdy drunks, who had come as a group, and found each other hilarious" who are your closest friends of whom you expected better.

The best way to guarantee your enjoyment at the sort of dinner you describe, which sounds suspiciously like a fund-raiser, is to round up enough friends and acquaintances to fill a table. As you have sadly learned, when Money is the only criterion for entrée, ladies and gentlemen are not safe from Bad Manners. (The roll-throwing tempted Etiquetteer to hope that perhaps these drunken bawds had once read P.G. Wodehouse, but this does not really seem likely. There are restaurants that cater to the roll-throwing crowd, like Lambert's Café, a more likely influence.)

It seems that you did everything possible at the time to salvage the evening, except speaking directly with the gallery owner. You indicate that s/he was ignoring the situation; you had the power to call it to his/her attention in no uncertain terms, by beckoning, or at worst, leaving your table and going to him/her. Another temporary solution might have been to take your dessert into the lobby.

Now that this ghastly dinner is behind you, Etiquetteer encourages you to create a new social opportunity for your newly-divorced friend: a dinner party in your own home given in her honor, with your own friends whose Perfect Propriety you know well enough in advance. You may also correspond with the gallery owner and sever any possible future connection with that organization.

Dear Etiquetteer:

I am a new, part-time teacher at my school.  I teach music in a building that is away from the main building and I very rarely socialize with other teachers; I'm just not around them much and don't eat lunch with them or chat in the teacher's lounge.  I received an invitation to a bridal shower for one of my coworkers.  He is getting married soon and I only know him by his last name.  I met his wife at the Christmas staff party, but can't remember her name.

What should I do about this shower?  I don't want to go, because I don't know the groom at all, and I know the bride even less.  Do I have to send a gift if I wimp out on attending?

Dear Teaching:

Undoubtedly this invitation was sent to all school faculty as a courtesy, and the groom didn't want you (or others) to feel left out. At least, that's how Etiquetteer could explain this situation charitably. (Whoever heard of a groom inviting professional colleagues to his fiancée's bridal shower?!) You need not attend, or send a gift, but please do send a Lovely Note of Congratulations to the Happy Couple on your most Perfectly Proper stationery.

Random Correspondence Issues, Vol. 7, Issue 22

Dear Etiquetteer:I am putting together my wedding invitation wording and have hit a roadblock. As the bride, my parents are hosting the wedding. My mom, being the closet feminist that she is, does not want me to address them as "Mr. and Mrs. John Smith." I find this rather archaic myself, but what is the alternative while still using honorifics and not offending any one else? These are the options I have come up with: "Mr. And Mrs. Smith," "Mrs. Mary and Mr. John Smith," and "Mr. and Mrs. John and Mary Smith." Which one would be the most proper etiquette? Please help me! 

Dear Bride to Be: 

The honorific "Mrs." is used with Perfect Propriety only with the name of the husband, e.g. "Mrs. Stephen Haines." If your mother does not wish to be referred to as "Mrs. John Smith," then the form your wedding invitation should take is:

 Mr. John Smith and Ms. Mary Smith

request the honour of your presence

at the marriage of their daughter

Miss Perfectly Proper Smith

to Mr. Manley Firmness

Feminists everywhere claimed the honorific "Ms." in the 1970s, and it has only grown in acceptance since then. It's high time, in Etiquetteer's opinion, for your mother to come out of the closet.

 

Dear Etiquetteer:

I have recently gone through an interview, and sent both parties a thank-you note, via email. They mentioned they would be interviewing for the next 2-3 weeks. Since I have sent the thank-you notice, how long should I wait till I contact them again? How should I contact them, phone or email? How often should I attempt to contact them?Dear Interviewed:

Since you have already initiated correspondence with your interviewers via email, Etiquetteer suggests that you continue to correspond with them this way. So as not to appear impatient, you might wait to check in with your interviewer after 3.5 weeks have passed, making a gentle inquiry to see if you can provide additional information.

Etiquetteer wishes you well in your job search, and encourages you, after subsequent job interviews, to send a letter of thanks through the mail on crisp white stationery. It still makes a positive impression, and it also gives you more of an opportunity to proofread.

Random Issues, Vol. 4, Issue 19

Dear Etiquetteer: When going out as a group for lunch, how much do you pay when you know you only ordered a small salad but everyone else had drinks and appetizers, too? And how do you politely, firmly refuse to pay more? Sometimes avoiding the lunch is not an option. Dear Lunched: What Etiquetteer does like to avoid, especially in a group larger than six people, is the bickering of the who-ordered-what variety, which can keep people at table longer than the lunch itself and get accountants whipping out their cell-phone calculators. Dividing the bill equally does solve that problem, but if you always eat sparingly at lunch, that plan won’t work for you in the long haul. When you find yourself in a group and the last person with the check announces that everyone needs to put in more money to cover the bill, and you’ve calculated that you’ve already put in your share and a little bit more perhaps, you need only say "I’ve already covered my portion of the bill; I just had a small salad." It would be ill-bred of anyone at the table to contradict. But if the difference is only one or two dollars, Etiquetteer encourages you to overlook it. Otherwise, it will help you to be the first person to get your hands on the bill, quickly total what you owe (always including tax and tip), insert your contribution into that little leather portfolio thing, and hand it to the next person saying "I’ve included what I owe for my lunch." Dear Etiquetteer: Is it possible to thank someone TOO much? Dear Grateful: When someone either a) comes to expect your gratitude or b) believes you’re insincere, you’ve thanked someone too much. Dear Etiquetteer: What precautions can one take to make sure e-mail--whether its tone or content--will not be misconstrued? Dear Misunderstood: Proofread! When composing an e-mail, Etiquetteer frequently finds it helpful to read the first draft as a recipient. Put yourself in their desktop, as it were. Etiquetteer tends to include more explicitly words like "Please" and "thank you," and to write in complete sentences rather than shorthand. Reviewing your e-mail is also helpful as you don’t want anyone to misconstrue you as a dolt or an idiot. This is the time to proofread from a spelling and grammar point of view as well as tone and content. The difference between "We will not be meeting at 2 PM" and "We will now be meeting at 2 PM" says it all.Including a specific subject line will help your recipients enormously. For instance Etiquetteer receives a lot of e-mail with the subject line "Etiquetteer," or "Question for you." It would be more helpful to write "Question About Invitations" "Tipping Dilemma" or "Gift-Giving Advice Needed" instead. Etiquetteer is sure that we all have rafts of e-mail messages headed "Hi," "Hello," or the very helpful "<no subject>". What more need be said? Find yourself at a manners crossroads and don't know where to go? Ask Etiquetteer at query@etiquetteer.com! Etiquetteer cordially invites you to join the notify list if you would like to know as soon as new columns are posted. Join by sending e-mail to notify@etiquetteer.com.